Returns – refunds and replacements

Bona Limited
We want you to be happy with your purchase. If for any reason you’re not, please let us know by calling us at 01908 525150 or emailing us at ukorders@bona.com. Please have a copy of your delivery note to hand when you call us. If you’re emailing please include your delivery note number, an explanation of your dissatisfaction and a contact telephone number.

We will normally either send you a replacement product or a refund. We will often ask you to return the goods to us so that we can understand the reason for your dissatisfaction and ensure that it does not happen again. Our returns address is 6 Thornton Chase, Linford Wood, Milton Keynes, MK14 6FD.

If you are advised by us to return your goods, you will need to enclose a copy of your delivery note, a note explaining your reason for return and package the goods up securely. We ask that all returned items are sent via a trackable postage service, as we cannot be held responsible for items lost in transit. Where tracked items become lost, we will honour any refund amount provided that the printed receipt and tracking number can be produced. Items sent via standard post that become lost will not be refunded.

We’ll aim to contact you about any refund within 5 working days of receiving the items.

Please see Ecommerce Consumer Sales Terms and Conditions.

 

Cancel order

Please send your order cancellation to:

Bona Limited
Telephone number: 01908 525150
Fax number: 01908 311677
Email address: ukorders@bona.com
______________________________________________

Please include this information in the e-mail:

I hereby give notice that I cancel my contract of sale of the following goods [*]

Ordered on [*]/received on [*],

Name of consumer,

Address of consumer,

 

 

[*] Delete as appropriate